This policy applies to purchases made on the website weridesurfschool.com from A.S.D. WE RIDE, Via Cozzanello 23A, 54038 Montignoso (MS), Italy, Tax Code 92037860456.
Gift card
- WeRide gift cards entitle the holder to surf or SUP lessons (group, semi-private or private) according to the package purchased.
- The gift card code is sent by email to the buyer once payment is confirmed and can be given to another person.
- Gift cards for a single lesson have no expiry date. Packages of 6 or 10 lessons are valid for 3 months from the date of purchase.
- Packages of 6 or 10 lessons are personal: the lessons must be used by the same person and cannot be split between several participants.
- The lesson booking is arranged with our staff, according to available sessions and sea conditions.
- A.C.S.I. membership, which is compulsory to take part in lessons, is not included in the price of the gift card.
Right of withdrawal
You have the right to withdraw from the purchase within 14 days of the order date, without giving any reason, provided the gift card code has not yet been used to book a lesson. To withdraw, write to weridesurfschool18@gmail.com stating the order number.
The refund is made within 14 days of receiving the request, using the same payment method used for the purchase. The code of the refunded gift card is deactivated.
After 14 days
Once 14 days have passed since the purchase, or after the code has been used, the gift card cannot be refunded or exchanged for cash. It can still be used for the lessons it covers, within its validity period.
Booked lessons, bad weather and cancellations
- You can cancel or move a booked lesson by letting us know at least 24 hours in advance: the lesson is not deducted from the gift card.
- If you cancel with less than 24 hours' notice or do not show up, the lesson is considered used.
- If the lesson is cancelled by WE RIDE because of unsafe weather or sea conditions, or for other organisational reasons, the lesson is not lost and is rescheduled for another date.
Surf camp
For surf camps, the specific deposit, cancellation and refund conditions set out on the following page apply: Terms and Conditions – Surf Camp.
Contact
For any request about refunds and gift cards, write to weridesurfschool18@gmail.com or contact Giorgio on +39 339 5248200 or Marco on +39 380 4962342.
