Terms and conditions
Surf camp
WERIDE SURF SCHOOL CANCELLATION AND REFUND POLICY
To ensure the best possible organisation of our surf camps, we have set the following cancellation and refund policy. By booking an event, you accept these conditions:
Booking and payment
You can book your place in two ways:
- Online on the website: you pay the full package price straight away by card or Klarna. You receive confirmation by email and our staff contact you with the trip details.
- By contacting our staff (WhatsApp, phone or email): you pay a deposit of 30% of the total amount and the balance before departure, within the time indicated by our staff.
Flights are not included in the packages: booking the flight and its conditions remain the participant's responsibility.
Deposit
In both cases 30% of the total amount counts as a deposit: it is non-refundable and covers the initial organisational costs and the reservation of your place. Those who pay the full amount online have already paid the deposit as well.
Refunds on the total amount
The refund depends on when the cancellation is made in relation to the departure date:
- Cancellation more than 30 days before departure:
Refund of 70% of the total amount, net of the deposit. - Cancellation between 15 and 30 days before departure:
Refund of 50% of the total amount, net of the deposit. - Cancellation between 7 and 14 days before departure:
Refund of 30% of the total amount, net of the deposit. - Cancellation less than 7 days before departure:
No refund, except in exceptional cases (e.g. serious medical reasons with supporting documentation).
Important notes
The cancellation request must be sent by email to the official WeRide Surf School address.
Refunds will be processed within 14 working days of receiving the request. For those who paid online, the refund is made to the same payment method used for the purchase.
If the camp is cancelled by the organisers, the full amount (including the deposit) will be refunded or transferred to a new date.
Thank you for your understanding and for respecting our policies, which allow us to offer a high-quality service.
For more information, contact us:
Email: weridesurfschool18@gmail.com
Phone: +39 380 4962342 – +39 339 5248200
